Question 1:
Which of the following quality management principles emphasizes the need for an organization to understand its customers and meet their requirements?
Explanation: The quality management principle that emphasizes the need for an organization to understand its customers and meet their requirements is Customer focus. This principle recognizes the importance of delivering products or services that satisfy customer needs and expectations.
Question 2:
Which of the following is a quality management tool used to prioritize problems or issues based on their frequency or impact?
Explanation: The quality management tool used to prioritize problems or issues based on their frequency or impact is the Pareto chart. It helps identify the vital few causes that contribute to the majority of problems or defects, enabling focused improvement efforts.
Question 3:
Which quality management approach focuses on reducing process variations and achieving a high level of quality through statistical methods?
Explanation: The quality management approach that focuses on reducing process variations and achieving a high level of quality through statistical methods is Six Sigma. It utilizes statistical tools and techniques to measure, analyze, and improve processes to achieve near-perfect quality levels.
Question 4:
Which of the following is a technique used in quality management to systematically gather and analyze data related to a specific problem or process?
Explanation: The technique used in quality management to systematically gather and analyze data related to a specific problem or process is Root cause analysis. It aims to identify the underlying causes of problems or defects and develop effective solutions to prevent their recurrence.
Question 5:
Which of the following is a quality management tool that helps identify potential causes and their relationships to a problem or defect?
Explanation: The quality management tool that helps identify potential causes and their relationships to a problem or defect is the Fishbone diagram. Also known as an Ishikawa diagram or cause-and-effect diagram, it visually represents the possible causes affecting a specific outcome.
