1.
You’re managing a construction project. Suddenly the customer asks for some major changes to the blueprints. You need to talk to him about this. What’s the BEST form of communication to use?
2.
You ask one of your stakeholders how things are going on her part of the project and she says, “things are fine” in a sarcastic tone. Which is the BEST way to describe the kind of communication that she used?
3.
You have five people working on your team, a sponsor within your company, and a client, all of whom need to be kept informed of your project’s progress. How many lines of communication are there?
4.
Sue sent a message to Jim using the company’s voicemail system. When he received it, Jim called her back. Which of the following is true?
5.
Which of the following is NOT an example of active listening?
6.
Kyle is the project manager of a project that has teams distributed in many different places. In order to make sure that they all get the right message, he needs to make sure that his project plan is translated into Spanish, Hindi, French, and German. What is Kyle doing when he has his communications translated?
7.
You take over for a project manager who has left the company and realize that the team is talking directly to the customer and having status meetings only when there are problems. The programming team has one idea about the goals of the project, and the testing team has another. Which document is the FIRST one that you should create to solve this problem?
8.
Which communication process is in the Monitoring and Controlling process group?
9.
You’re managing an industrial design project. You created a Communications Management plan, and now the team is working on the project. You’ve been communicating with your team, and now you’re looking at the work performance data to evaluate the performance of the project. Which of the following BEST describes the next thing you should do?
10.
There are 15 people on a project (including the project manager). How many lines of communication are there?
