What is Project Quality Management Plan -

A project manager knows all three constraints: time, scope and cost. But honestly, there’s a fourth constraint i.e. quality. The quality of your work determines the success or failure of your project. Therefore, a quality control plan is very important.

A project is not a success if it is delivered on time and on budget but the quality does not meet the expectations of stakeholders. Find out how a quality control plan can affect your project, how to create one, and check out some templates to get you started.

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Table of Contents

What is a Quality Management Plan

A quality management plan is a document that helps project managers and project teams perform quality control and quality assurance activities. Quality in project management means meeting project requirements and meeting customer needs.

An overall project plan includes a quality Management plan that describes the activities to apply throughout the project lifecycle to achieve quality objectives. Also document these activities (and the resources required to carry them out) in the quality control plan. Expecting quality without planning is silly. Quality is demanded and skillful execution is required.

A quality management plan is the first step in defining and codifying the steps necessary to achieve project quality expectations.

Who is involved in Preparation of Quality Management Plan

A quality management plan is prepared by the project manager. A project manager can receive advice from some of her team members, stakeholders, and customers. Although some projects and organizations have specific roles for quality assurance professionals and quality professionals, most quality management plans are planned, executed, and maintained by project managers.

Regardless of who owns the quality management plan, everyone on the project team has a specific role to play in ensuring that deliverables meet quality expectations.

Project Manager

The PM develops quality control processes to ensure that all deliverables meet the expected quality.

Team members

The team is responsible for meeting the plan’s quality expectations in the execution of its tasks by following standards designed by the project manager.

Organization

The organization standardizes quality control on all projects and ensures that employees have the necessary skills to deliver quality products or services.

Stakeholders

Stakeholders must clearly state their expected quality and are responsible for approving their product or service offerings.

Customers:

If the project aims to create a product or service for a customer, the customer and user should be consulted like stakeholders.

How to create a Quality Management Plan

When creating a quality Management plan, you should first identify the key components. This includes project services and project processes. You also need to determine the quality criteria by which you will measure your results and the criteria you will use to measure customer satisfaction.

It should also list quality Management activities, process quality standards, create stakeholder expectations and quality assurance activities, and produce quality results. Once this is done, the quality Management plan follows four steps:

Plan to develop a Quality Management Plan

Here you identify your customer’s quality goals by surveying and interviewing them. You need to be able to articulate your needs clearly and objectively. Then look for professional standards for your product or service, such as: B. Law, Environment, Business, Code, Life Safety and Health.

A quality Management plan must balance what the customer wants with cost, schedule, and professional standards. From there, you can start developing plans and processes to meet your quality goals within your project constraints. Next, we need to create key performance indicator thresholds so that everyone agrees that quality goals have been met. Customers must agree on all quality targets and quality measurements.

Execution of Quality Management Plan

Once you have a plan, it’s time to put it into action. Performs tasks in accordance with approved quality Management plans and standards. Communication is essential during this phase so that you can react quickly to changing project dynamics. Everything will be documented and reviewed in a lessons learned meeting after the project is completed.

Conduct quality checks

It is essential to perform quality checks such as: B. Verification that technical reviews, oversight, and quality standards have been met. Compare them to your customer’s quality goals. Project managers report these results to stakeholders at regular meetings. Continuous improvement is the goal of this process.

Take corrective action

If you discover anomalies while monitoring the quality of your project, you should take action to bring the project back to the quality baseline. Such quality improvements may change quality Management plans, procedures, and resource allocations, so document these changes.

What are the phases of Quality Management Plan

Quality management typically includes three phases: quality planning, quality assurance, and quality control.

Quality planning:

A quality plan is created here. All plans should have desired goals and quality plans are no exception. Quality Management goals should be clearly communicated to all project participants. After setting the target, you need to develop measures to ensure the reference level. How will your customers be satisfied? What quality do your stakeholders expect? How can you determine if quality measurements will lead to project success? Tasks should be delegated and quality planning initiated.

Quality Assurance:

This is a process that accompanies the entire project life cycle. Quality assurance is the evaluation of whether a project is moving towards providing quality services. Quality planning can be effectively continued when all quality characteristics are present. Required procedures and corrective actions should be identified when quality objectives are not met or are not likely to be met. Ensuring corrective action is also part of the quality assurance phase.

Quality Control:

Operational techniques are used here to ensure quality standards. Whenever a quality issue arises or the quality plan is not working as expected, corrective action should be taken. Quality Management involves monitoring project deliverables and delivery to ensure that desired results are achieved. If not, alternatives should be implemented.

FAQs on Quality Management Plan

1: What is project Quality Management Plan?

As the name suggests, project quality management is about ensuring the quality of all activities and taking appropriate actions to achieve the desired results.