1.
Take a look at below attempts to resolve a conflict and figure out which conflict resolution technique is being used. “I know this problem seems really big, but I’ll bet if we take a long, hard look at it, we can figure out how to fix it permanently.”
2.
Joe is a project manager on a large software project. Very late in his project, the customer asked for a huge change and wouldn’t give him any more time to complete the project. At a weekly status meeting, the client demanded that the project be finished on time. Joe told the client that he wasn’t going to do any more status meetings until the client was ready to be reasonable about the situation. Which conflict resolution technique was he using?
3.
Jim and Sue are arguing about which approach to take with the project. Sue makes some good points, but Jim gets frustrated and storms out of the room. What conflict resolution technique did Jim demonstrate?
4.
Everybody does what Tom says because he and the president of the company are golfing buddies. What kind of power does he hold over the team?
5.
Three people on your project team are having conflicts about priorities. A junior team member wants to do the activities out of order, while two senior members want to follow the schedule that you had originally put together. What’s the first step in resolving this conflict?
6.
You’ve just completed your staffing management plan. What process are you in?
7.
Which of the following describes Maslow’s Hierarchy of Needs?
8.
Two of your team members are having a disagreement over which technical solution to use. What’s the first thing that you should do in this situation?
9.
A RACI matrix is one way to show roles and responsibilities on your project. What does RACI stand for?
10.
What’s the most effective approach to conflict resolution?
