1.
An automotive oil change station was receiving complaints that their service took too long. A coffee machine and television were installed in the waiting room and the complaints went down. This is an example of:
2.
The beginning and the end of the project is defined by:
3.
Herzberg divided motivation factors into two classes: satisfiers and dissatisfiers. Examples of satisfiers are:
4.
In a large organization a project expediter is being used to manage a project for an important client. The position of project expediter would be found in what kind of an organization?
5.
The project manager of a project is concerned with managing cost and improving morale and is also concerned about notifying other project managers when individuals from his project team will be available to work on other projects. This is best addressed in the project’s:
6.
A conflict arises about the method to solve a difficult design problem. The project manager is seeking a method of resolving the conflict. In order to achieve the most long lasting resolution to project conflicts, which of the following approaches should be used?
7.
A project manager is concerned about team building on her project. One of the mandatory things that she must have in order to have good team building is:
8.
The project manager of a new project wants to get things started in a positive way with the project team. The project manager wants the team members to get to know one another, to introduce the project team and the project manager to one another, to discuss the objectives and goals of the project, and to identify some of the potential problem areas. This meeting is called a:
9.
Primary outputs from team development are:
10.
The skill of listening involves more than just hearing the sounds. One of the characteristics of a good listener is that he or she:
